Refund & Return Policy

We offer hassle-free returns within 7 days of delivery. Items must be unused, in original condition and packaging.

Refunds are processed within 5–7 business days to your original payment method after we receive and inspect the item.

To start a return, message us on WhatsApp at 0371 5200776 or email cartifyproo@gmail.com with your order ID.

Certain items (intimate apparel, opened beauty products) are non-returnable for hygiene reasons.